Context

As the pandemic began, suddenly every company became a healthcare company. IBM Watson Health sought to release a solution as soon as possible to help Employers' COVID task forces manage the risk to their personnel.

My role

In designing the Return to Workplace (Workplace Health Advisor) command center, Design colleagues and I facilitated Design Thinking workshops to rapidly identify scenarios and use cases. We co-invented a new approach with the Data Scientists working on analytic insights, leading IBM to draft a patent disclosure.

The cross-functional team and I iterated on the design every few days for 90 days in high fidelity, working on everything from user research to information architecture to interaction and visual design with radical concurrency. It was an unconventional but effective process. I greatly accelerated UI development by successfully advocating the use of the Carbon Design System.

Results

We went from concept to delivery in 6 weeks and immediately captured 4 clients and $5.5 M in revenue.