Each item recaps a project experience (estimated 1 minute reading time per project).
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Context
As the pandemic began, suddenly every company became a healthcare company. IBM Watson Health sought to release a solution as soon as possible to help Employers' COVID task forces manage the risk to their personnel.
My role
In designing the Return to Workplace (Workplace Health Advisor) command center, Design colleagues and I facilitated Design Thinking workshops to rapidly identify scenarios and use cases. We co-invented a new approach with the Data Scientists working on analytic insights, leading IBM to draft a patent disclosure.
The cross-functional team and I iterated on the design every few days for 90 days in high fidelity, working on everything from user research to information architecture to interaction and visual design with radical concurrency. It was an unconventional but effective process. I greatly accelerated UI development by successfully advocating the use of the Carbon Design System.
Results
We went from concept to delivery in 6 weeks and immediately captured 4 clients and $5.5 M in revenue.
Context
The Technical Writing and Architecture communities were addressing a pervasive client pain point -- separately.
My role
I joined the Architecture Community, then initiated and led a "solution information" workgroup. I recruited 22 like-minded people representing 50+ IBM teams.
After studying the problem, we produced a white paper of our research findings, with suggested action owners. It included a cost-avoidance business case.
We also pitched an incubator project and received funding for an easy GUI toolkit enabling client-facing personnel and clients themselves to combine product-level technical information into customized solution information for the client's exact set of products and services without having technical writing or design skills. I learned a lot about being a Product Owner.
Results
The toolkit made a formerly time-prohibitive task feasible. It had 50+ downloads globally and was piloted with at least two clients. Several teams incorporated our white paper actions into their Fall/Spring plans.