Each item recaps a project experience (estimated 1 minute reading time per project).

Click a project thumbnail to learn more about my design process and see work-in-progress artifacts. Some details have been obscured for this public site.

Categories enable you to filter quickly to see only the relevant projects. To reset the Categories filter, reload the page or click the "All projects" category.

Context

The Technical Writing and Architecture communities were addressing a pervasive client pain point -- separately.

My role

I joined the Architecture Community, then initiated and led a "solution information" workgroup. I recruited 22 like-minded people representing 50+ IBM teams.

After studying the problem, we produced a white paper of our research findings, with suggested action owners. It included a cost-avoidance business case.

We also pitched an incubator project and received funding for an easy GUI toolkit enabling client-facing personnel and clients themselves to combine product-level technical information into customized solution information for the client's exact set of products and services without having technical writing or design skills. I learned a lot about being a Product Owner.

Results

The toolkit made a formerly time-prohibitive task feasible. It had 50+ downloads globally and was piloted with at least two clients. Several teams incorporated our white paper actions into their Fall/Spring plans.

This project showcases my content strategy and design background. I've started, led, and contributed to workgroups defining standards for audiences of 25 to 25,000 practitioners.

Let me tell you about my first foray into data visualization, shortly after I took a formal design role. The visualizations were basic, but the story was in deciding which one to show at any given time, to meet a user need. I invented a technical solution.