Each item recaps a project experience (estimated 1 minute reading time per project).
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Context
Merative rapidly sought to modernize its flagship Health Insights (HI) suite that provides analytic insights on the claims data of Payers and Employers.
My role
I led the redesign to modernize HI, including task flows among the main experiences: dashboards, an Analyst tool, and a BI tool.
I workshopped with business leaders to understand the executive vision and requirements, from which I developed use cases and storyboarded a "concept car" demo.
A newly onboarded designer and I made a multi-flow clickable Adobe XD prototype for validation, marketing, and sales purposes. We collaborated with the cross-functional agile team to determine, release, and demo MVP software.
I co-led a "No AI without IA" strategy to tag visualizations by a business or clinical question, with metadata to enable machine learning, powerful search and filtering, and conversational flows to deliver insights. I designed and delivered a content catalog, bringing aspects of the strategy to fruition.
Results
We went from concept to MVP delivery in about 7 months with a coherent, integrated platform that has been well-received by salespeople and clients.
Context
As the pandemic began, suddenly every company became a healthcare company. IBM Watson Health sought to release a solution as soon as possible to help Employers' COVID task forces manage the risk to their personnel.
My role
In designing the Return to Workplace (Workplace Health Advisor) command center, Design colleagues and I facilitated Design Thinking workshops to rapidly identify scenarios and use cases. We co-invented a new approach with the Data Scientists working on analytic insights, leading IBM to draft a patent disclosure.
The cross-functional team and I iterated on the design every few days for 90 days in high fidelity, working on everything from user research to information architecture to interaction and visual design with radical concurrency. It was an unconventional but effective process. I greatly accelerated UI development by successfully advocating the use of the Carbon Design System.
Results
We went from concept to delivery in 6 weeks and immediately captured 4 clients and $5.5 M in revenue.