Each item recaps a project experience (estimated 1 minute reading time per project).
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Context
With this labor of love, I sought to level up my design colleagues' data savvy. My director tasked me with combining Analytic Consultant and Designer best practices into easy, repeatable patterns.
We also wanted to shift the culture from a dashboard visual design focus to identifying flows of business and clinical questions that Artificial Intelligence (AI) or people could use to present actionable insights in new ways, such as conversations or catalog searches.
My role
I evangelized user research and Design Thinking workshops to trace from user needs to the questions they ask, to an effective information architecture, to the use of AI in designs. I inventoried 350 existing dashboards, finding 75 patterns for visualizations. I organized them by question on an internal site, adding guidance about personas, data and analytics, organizational maturity, and measuring design outcomes.
Results
Cross-functional teams on multiple products used my materials to accelerate workshopping and developer specs. I designed an IBM executive training curriculum and piloted it with two teams beyond Watson Health, leading a corporate IBM education team to include the topics in a course.
Context
The Technical Writing and Architecture communities were addressing a pervasive client pain point -- separately.
My role
I joined the Architecture Community, then initiated and led a "solution information" workgroup. I recruited 22 like-minded people representing 50+ IBM teams.
After studying the problem, we produced a white paper of our research findings, with suggested action owners. It included a cost-avoidance business case.
We also pitched an incubator project and received funding for an easy GUI toolkit enabling client-facing personnel and clients themselves to combine product-level technical information into customized solution information for the client's exact set of products and services without having technical writing or design skills. I learned a lot about being a Product Owner.
Results
The toolkit made a formerly time-prohibitive task feasible. It had 50+ downloads globally and was piloted with at least two clients. Several teams incorporated our white paper actions into their Fall/Spring plans.