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Modernizing the Health Insights suite
As a Design Principal at Merative (2023). IN PROGRESS

Context

Merative rapidly sought to modernize its flagship Health Insights (HI) suite that provides analytic insights on the claims data of Payers and Employers.

My role

I led the redesign to modernize HI, including task flows among the main experiences: dashboards, an Analyst tool, and a BI tool.

I workshopped with business leaders to understand the executive vision and requirements, from which I developed use cases and storyboarded a "concept car" demo.

A newly onboarded designer and I made a multi-flow clickable Adobe XD prototype for validation, marketing, and sales purposes. We collaborated with the cross-functional agile team to determine, release, and demo MVP software.

I co-led a "No AI without IA" strategy to tag visualizations by a business or clinical question, with metadata to enable machine learning, powerful search and filtering, and conversational flows to deliver insights. I designed and delivered a content catalog, bringing aspects of the strategy to fruition.

Results

We went from concept to MVP delivery in about 7 months with a coherent, integrated platform that has been well-received by salespeople and clients.